How Glitch uses Shortcut to enable cross-functional work
Glitch is a simple but powerful tool for creating websites and apps, supported by a fun and friendly community of creators—from brand new to expert developers
They started out as Fog Creek Software way back in the futuristic year of 2000 and have turned out some very well known products over that timeframe: not only Glitch, but also Trello and Stack Overflow. Though he did not found the company, their CEO Anil Dash is famous for a reason.
Onboard 40 engineers in 15 minutes
Far from the hellish experience one might normally expect when transitioning to new Project Management software, Glitch got all 40 of their engineers up and running in 15 minutes. They then brought on Product, Support, and BizDev over the course of two more weeks, while at the same time setting up a new, more collaborative process within Shortcut that used to be spread out over four entirely different pieces of software.
"Speedy onboarding was one of the reasons why I’ve brought Shortcut to many organizations I’ve lead. I love tools that make my life easier and get out of the way."James Turnbull, VP of Engineering
Glitch was previously using these four separate tools for Project Management because that was the only way to ensure every team could work in the way they preferred without becoming overly frustrated by the process.
Shaping the tool to their needs
There are obviously lots of tools and services out there, but very few of them are in the goldilocks “just right” range of Shortcut. Tools like *bleep* lack the precision needed to reliably plot out a project course, while tools like *bleep* and *bleep* are very dogmatic and unwieldy, requiring lots of intervention.
Shipping great product is always a priority (editor’s note: shipping bad product is a great way to go out of business) and using a tool that people aren’t constantly complaining about is certainly helpful in keeping focused on that priority. Glitch shapes Shortcut’s workflow to their needs instead of having their entire process forced into an idealized approach pushed on them by another service’s workflow.
Better collaboration for all
One of the most obvious benefits of moving everyone from multiple services to just one is increased collaboration. Teams within Glitch hadn't had the opportunity to do such collaborative, cross-functional work before switching to Shortcut, but now have a central source of truth that makes it super easy to see the work that’s queued up, and to find out exactly which engineers are tackling what projects.
In particular, being able to tie the Stories being worked on by different teams to larger projects and longer term goals has been key, allowing more visibility into progress and blockers. The left hand always knows what the right hand is doing, as well as what both ears and feet are up to.
Ease of integrations
Shortcut’s provided integrations fit right into Glitch’s existing toolset: GitHub for code management, Slack for communication, Sentry for monitoring. This further ensures that the team never has to hop out of their preferred workflow in order to tackle projects through Shortcut.
"Burndowns and CFDs show us where things are stuck, how velocity is progressing, who is doing what – we didn’t have the ability to see that before with other tools."James Turnbull, VP of Engineering
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