At Shortcut, we believe that a great user experience requires strong collaboration between support, product, and engineering. So we’ve focused on adopting and building the tools and processes that help us better track and share user feedback so that we can more quickly deliver the bug fixes and new features you need.
As Zendesk users we’ve long wanted a better way to communicate and deliver on user requests. Today we’re excited to release the Shortcut — Zendesk integration and external ticket support.
The Shortcut app in Zendesk
With this new integration, you can easily:
So much goes into setting priorities, but with greater visibility into which items have received user requests you can more easily decide what to tackle next.
Zendesk tickets on a Shortcut Story card