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Zendesk

Zendesk
Integration

Create two way links between your Shortcut Stories and Zendesk support tickets.

Easily connect customer support and development by linking Zendesk tickets to Shortcut Stories.

By connecting Zendesk <> Shortcut, support teams can easily associate tickets with new or existing Stories, ensuring issues are tracked and resolved without losing important context.

How it Works

From Zendesk, you can link a ticket to an existing Shortcut Story or create a new Story directly from a support issue. You can also search for relevant Shortcut Stories, associate tickets from other help desk or bug tracking tools, and filter views to see which Shortcut Stories are linked to external tickets.

Zendesk Shortcut integration
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