Overview
Create two way links between your Shortcut Stories and Zendesk support tickets.
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Shortcut
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Zendesk
Documentation
Help Center Article
Category
Support
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Zendesk

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Deskpro
Link Shortcut stories to Deskpro tickets.
https://help.shortcut.com/hc/en-us/articles/205268759-Setting-Up-The-Zendesk-Integration